Terms & Conditions
Terms & Conditions
VAT Registration Number IE3192790OH
All transactions are processed in EUR.
Shipping & Delivery Policy
We aim to get your order dispatched where possible within a 24 hour period so you can expect 2 to 3 working days from time of order to delivery anywhere in Ireland. Upon shipping of your order we will provide you with tracking details via email. If there is any issues that will cause delay we will contact you and offer you an alternative or refund if you do not wish to wait. We ship using Fastway and TNT who offer a very reliable service Europe-wide. On international deliveries on bulkier items like Bikes and Bike Racks may be subject to extra shipping charges. We will notify you of these as and when they will apply. If you would like a quote including shipping before ordering, please contact us.
Click and Collect Policy
We require photo ID upon collection
Customer Service Policy
The Bikerack is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a back-order or a full refund.
Exchange, Returns, & Refunds Policy
As the purchaser, you are entitled to a cooling-off period of 14 days, which begins on the day that you receive the goods. You must contact us before the 14 days expire. You will be responsible for the cost of returning the goods. An indication of this cost can be gleaned from the shipping fees originally charged to you.
If the purchase you wish to cancel is a service (e.g. a bike maintenance service, a bike holiday) you have 14 days from the date of the purchase to contact The Bikerack direct unless the service was scheduled within 14 days of you making the purchase. If this is the case at least one hour’s notice must be given (via email or telephone) to and acknowledged by, The Bikerack.
When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us.