Have you got a query about buying your next bike? Have you got a question about purchasing from us online or do you want more info on one of the services we offer?

General Info

Yes absolutely. Our store is located on Johnstown Rd, just off the N11 in Cabinteely, Co. Dublin. We're here Monday to Saturday and there's no appontment needed, call in whenever you like.

We open from 09:00 - 19:00 Monday to Friday and 09:00 - 18:00 on Saturdays. We are closed on Sundays and on Bank Holidays.

You can contact us in store, by phone or by email. We are also active on Instagram and Facebook and will do our best to get back to your messages promptly.

You can get in touch via our contact page.

Service & Repair

We work by appointment for all servicing work. If you wish to have your bike serviced please make a booking using the form on our servicing page. If you are dropping just a wheel, shock, suspension fork or seatpost, we do not require an appointment, Just drop by.

You can make a booking using the form on our servicing page.

If you've booked your bike in for servicing or repair you can drop your bike off at any point on the day of your booking. If you cannot drop your bike on the day of your appointment, you can also drop your bike in the day before. Repairs are carried out on a first-come, first-served basis so the earlier you drop your bike in, the sooner it will be completed and returned to you.

Once your bike has been dropped off we aim to complete and return your bike to you within 1-3 working days. At extremely busy times or if a part needs to be ordered it may take longer than this to complete the service/repair. We'll do our best to provide an estimate of turn-around-time when we book your bike in and will call to notify you if your bike will require a part to be ordered that will cause a delay of more than a few days.

A summary of our repair costs can be seen on our servicing page. When you drop your bike off a member of staff will meet you at the door to book your bike in. We will note any of your request and assess your bike and provide you with an indication of the turn-around-time for the repair. We can also provide an estimate of cost of repair when you drop off your bike.

Once one of our mechanics is working on your bike if a part needs to be replaced that will require a considerable additional cost, we will call you before continuing the repair. If we cannot reach you this may result in a delay in the completion of your service. For minor additional costs our mechanics will generally use their discretion to replace necessary parts to ensure a swift turn-around time on repair work.

We'll always call or send a text to notify you when your bike is completed and ready to collect. If you have a bike in for repair and have a missed call from an unknown number on your phone, give us a call it may have been us calling to discuss your service.

Bike to work scheme

YES we sure do! At the Bikerack we are a participating vendor for the cycle to work scheme. Our staff have lots of experience with the scheme and can help answer any questions you may have. If you want to avail of this service simply drop by are store and we can help you pick out a bike and any safety equipment. We will then provide you with an invoice to take to your employer and in many cases you can even ride away on your new bike in the same day! For full details check out full details onour detailed cycle to work scheme page.

Yes! I've you've found a bike you like on our website but do not live near the shop, can't find the time to call into the shop, or just want to get the process started before calling in, we can process your application by email.

Please visit our dedicated cycle to work page for more detailed instructions on what we need to generate the paperwork you will require.

As of 2020 the upper limit for the cycle to work scheme have been increased. The maximum claimable amount on the cycle to work scheme is as follows:

Regular bicycle: €1250

Electric bicycle: €1500

You can still purchase a bike that exceeds these limits, you simply pay the excess yourself when collecting your bike.

Yes. You can purchase a bike that's value exceeds the €1250/€1500 upper limit, you just pay the excess when you collect your bike.

You receive a tax saving up to the €1250/€1500 upper limit. There is no saving on the excess amount.

Inventory & Special Orders

When the Covid-19 pandemic arose in 2020, factories in Taiwan and mainland China were forced to shut. As a result the production of bicycles, parts and accessories ground to a halt. At the same time with so many people around the world confined to their homes or local areas, many people were looking for new forms of transport and ways to recreate in a safe and enjoyable way. Consequently, the demand for bicycles globally has massively increased, while the production of bicycles and other associated products have faced significant delays and backlogs.

The result is that the demand for products is currently exceeding products that are available to sell and many of the products that we generally carry may be out of stock with our suppliers for weeks to months. We've done our best to order lots and lots of bikes to ensure we always have as many options as possible for our customers and have many products coming into stock every day.

If the product you're looking for is out of stock, get in touch and we'll see if there's an alternatives we can offer. 

While we know it can be annoying to see so many out of stock products displayed on the site, by keeping these products displayed on our site allows them to go live as soon as they come back into stock. It also let us add a"notify me when back in stock button"so you can receive an email notification when the product you're interested in becomes available again. If you just want to see what's available now, then you can click the"In-Stock"checkbox in the filter menu to hide all out of stock items.

Yes. While we have literally thousands of items on our website, if you can't find a part or product that you're after, just contact us and we will see if we can source it for you.

Delivery & Returns

Standard shipping is €6.50 for shipping ot any address in the Republic of Ireland.

We offer free nationwide shipping on any orders over €50

For products that are in stock in our Dublin store, we aim to dispatch your order within 24hrs of receipt of your order.

For orders including items from a "warehouse" location we will aim to dispatch your order with 2-5 working days as orders have to be transported from our warehouse to the store, so they can be packed and sent out to you.

Please note that orders placed outside of our normal trading hours or over the weekend will be processed on the following working day.

On completion of your order you will receive an order confirmation email confirming your order details.

Once your order has been collected by the courier you will receive a dispatch notification email with a link to your tracking information. This link will enable you to track the progress of your order.

Please include a valid email address when placing your order to ensure that you receive updates on your order.

If you would like to cancel your order and it has not yet been disptached please email us at info@thebikerack.ie to request a cancellation. Please include your order number in this email for ease.

Yes you can return an item for a refund within 14 days of receipt. Please consult our shipping & returns page for further information.

Free shipping

We offer free shipping on orders over €50 and offer fast and competitive shipping for international customers.